Pre-Orders

PRE-ORDERS
Tired of missing releases of highly sought after collectibles that have sold out? Pre-ordering products helps you avoid these frustrations and makes the process a hassle-free and enjoyable experience!
 

As soon as a manufacturer announces a new item and gives us the go ahead, we will list it for presale with an expected arrival date. Presale means we are taking advanced orders for the item. It has either not been released or has not yet arrived at our warehouse. No payment is generally necessary until the item arrives at our warehouse and is ready to ship.

Toyszone.shop accepts Paypal and Band wire. We offer many items for presale months before they are released. Payment for Pre-Order items can be made at the time of purchase or customers can elect to be billed later when items are about to arrive. Once order is received, you will be placed on our Pre-Order list for the item. Items are allocated on a first come first served basis. If for any reason our supply is shortened or cut and are not able to fill your order, your payment, if paid in full, for the item will be fully refunded. We will do our best to fulfill all orders but we are not responsible for any supply shortages or our shipments being cut from our supplier for any reason. Pre-Order item descriptions are based on initial product sheets which we receive and product and color changes can occur between the description release and the actual release date. We will update our listing with any information that we receive but please keep this in mind when ordering.

For Pre-orders, Remaining payment will be arranged approximately a week before items are scheduled to arrive. Customers are then given 7 days to pay the invoice or they will lose pre-order pricing and allocation for the item.  The Pre-Order option is ONLY for customer orders with pre-order items.  Orders that do not contain pre-order items, which select Pre-Order option, do not qualify and will be cancelled and deleted.  
If payment is missed on one or more outstanding pre-orders which have arrived and become in-stock, other existing pre-orders in the same account will risk cancellation. 

 


PRE-ORDER ARRIVAL DATES
Every product on pre-order lists an expected arrival date. Our product department is in constant contact with our vendors to try to obtain the most up to date information possible. Once we know something has changed, we will update our listings.
 

We would all like pre-orders to show up within the expected time frame, but unfortunately the toy industry can have delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late. We don't recommend pre-ordering products as gifts or for special occasions that are time sensitive.
 

PRE-ORDER CANCELATION
You can cancel most pre-orders at any time prior to their arrival at our warehouse. You will need to contact customer service to complete the cancelation.
 

If you wish to cancel a pre-order that required a non-refundable down payment at the time of order placement, you will need to contact customer service to complete the cancelation. Please keep in mind that your non-refundable down payment will not be refunded.


PRE-ORDER PAYMENT
No payment is generally necessary until the item arrives at our warehouse and is ready to ship. When you purchase a pre-order we will ask you to indicate how you would like to pay for the item. All accepted payment methods may be used to pay for pre-orders, including PayPal.

We realize this may be months in advance, so you have the option to change payment methods at any time before the item arrives. Once the item arrives at the warehouse we will process your order and charge your chosen payment method.



NON-REFUNDABLE DOWN PAYMENTS
Some expensive or custom items may require a non-refundable down payment due at the time of order placement. We purchase the item on your behalf and want to be certain you really want it before we place our order. You will have to agree to and pay the Non-Refundable down payment to place your pre-order.

If you change your mind and wish to cancel your pre-order, your non-refundable down payment will not be refunded.

 


ARRIVAL NOTICES
When possible we will send out notification that a pre-order is arriving soon. This will allow you to review your selected payment method, shipping address, and shipping method before your order is processed.

Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping.
 

 

PRE-ORDER PRICING
Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale

If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.

In some cases we may not have exact pricing from our vendors when an item is listed for presale. If this occurs, we list the estimated price on the website with an explanation that the pre-order price will be adjusted when final pricing is known.

In rare circumstances, mandatory price changes may happen to a pre-order. This could occur when we receive a solicitation from a vendor with a pricing error or when product import tariffs are assessed by the United States government. In the event that the price increases, we will notify affected customers. As always you are free to cancel your pre-order at any time.

 


PRE-ORDER SHIPPING
Deposit will not have shipping fee. Pre-order shipping fees are estimates, not the actual amount charged for shipping. We do not always know the exact weight or product dimensions at the time we list a product for pre-order.


PRE-ORDER FULFILLMENT
We work hard to fill every pre-order we take, but occasionally a situation may be out of our control. If we cannot fill your pre-order, we will cancel it and notify you immediately. No compensation will be given for the inconvenience.
 

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